Shipping Policy
Effective Date: November 20, 2025
Company: True Origin Bio
This Shipping Policy explains how orders are processed, shipped, and handled when you purchase from trueoriginbio.com.
Order Processing
Orders are processed after payment is successfully received. Processing typically occurs within 1 business day.- Orders confirmed before 12:00 PM (noon) local time are usually prepared for shipment the same business day.
- Orders confirmed after 12:00 PM (noon) will be prepared the next business day.
Shipping Methods & Rates
All orders are shipped using a reliable carrier service such as UPS.- Flat-rate shipping: $10 USD per order
Shipping Address Responsibility
Please ensure all shipping information is entered accurately at checkout. True Origin Bio is not responsible for delays or non-delivery caused by:- Incorrect or incomplete addresses
- Missing apartment or unit numbers
- Customer relocation after the order is placed
Delivery Timeline
UPS 2nd Day Air is the standard shipping method for most orders. Delivery time may vary depending on:- Carrier volume
- Weather conditions
- Regional or seasonal delays
- Holidays
- Customer location
Missing, Delayed, or Lost Packages
If your order appears delayed or missing, please contact customer support with your order ID and tracking information. A shipment may be considered lost if it has not been delivered within 30 days of the expected delivery date, subject to carrier investigation. Once we review the situation and confirm the details, we may offer a replacement or other resolution at our discretion. Packages cannot be replaced if:- The shipping address was entered incorrectly
- Delivery was unsuccessful due to customer error
- The package was marked as delivered by the carrier but cannot be located
Damaged or Incorrect Items
If your shipment arrives with damage or with incorrect items, please notify our support team promptly and include:- Your order ID
- Photos of the product, packaging, and shipping label
- A brief description of the issue