Privacy Policy
Effective Date: September 10, 2025
Company: True Origin Bio
This Privacy Policy explains how True Origin Bio (“we,” “us,” “our”) collects, uses, and protects your information when you visit or interact with trueoriginbio.com. By using our site, you agree to the practices described in this policy.
Information We Collect
Personal Information
We may collect personal information you provide directly, including:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (processed securely through third-party providers)
Website Usage Information
We collect data about how you interact with our website, such as:
- Pages viewed
- Time spent on the site
- Clicks and navigation behavior
- Device type, browser, and IP address
This helps us understand how users engage with our site and improve functionality.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Keep you logged in
- Personalize your browsing experience
- Analyze site performance
You may adjust your cookie settings in your browser at any time.
How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Provide customer support
- Improve our website, services, and user experience
- Send email or SMS communications you have opted into, including updates, announcements, and promotional messages
- Detect, investigate, and help prevent fraud or unauthorized activity
All communications are optional, and you may opt out at any time.
Email & SMS Communications Consent
By providing your email address and/or mobile phone number, you consent to receive communications from True Origin Bio, including marketing emails, newsletters, updates, and optional SMS/text messages.
SMS communications may be subject to message and data rates determined by your carrier.
You may unsubscribe from emails at any time by using the link provided in every email. You may opt out of SMS messages at any time by replying STOP.
Opting out of one communication channel does not automatically unsubscribe you from the other.
Your contact information will be processed in accordance with this Privacy Policy and applicable laws.
How We Share Your Information
Service Providers
We may share your information with trusted third parties that help operate True Origin Bio, such as:
- Shipping carriers
- Payment processors
- Website hosting and analytics tools
- Customer support platforms
These partners only receive the information required to perform their services.
Legal Requirements
We may disclose information if required to comply with the law, protect our rights, or respond to lawful requests.
We do not sell or rent your personal information.
Data Security
We take reasonable steps to protect your information and maintain security across our systems. However, no online platform can guarantee complete security. We encourage you to use strong passwords and safeguard your account details.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent where applicable
To make a request, contact us at info@trueoriginbio.com. We may need to verify your identity before processing your request.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Continued use of the site indicates acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Email: info@trueoriginbio.com
Website: trueoriginbio.com